Frequently Asked Questions

How can I sign up?
You can sign up through our website or mobile app by following the prompts and entering your information.

How do I book classes?
Once you’ve created an account and selected a pass or membership, simply navigate to our schedule and start booking.

How do I get the Free Week Trial, and what does it include?
Our Free Week Trial is an introductory offer that includes 7 classes to be used within a 2-week period. The trial begins as soon as it’s applied to your account, and any unused credits will expire at the end of the 2 weeks.
If you’re unable to book a class while you still have credits, you may be attempting to schedule a class beyond the trial’s expiration date.

How do I cancel my membership?
Membership cancellations must be processed by a staff member. Please contact us at studio@akoafitness.com or call (908) 319-1061 for assistance.

What should I expect in a typical class?
Our classes are designed for all fitness levels and typically provide a full-body workout, unless otherwise specified in the class description.

How long are the classes?
Classes range from 45 minutes to 1 hour, depending on the format.

Which class is most beginner-friendly?
We recommend our Slow Sculpt class and any of our non-heated classes for beginners.

Are there modifications for beginners?
Yes! Our instructors provide both modifications for those building up strength and amplifications for those seeking an extra challenge.

What should I bring?
Please bring water and a mat. Mats are available if needed, but we encourage bringing your own. All other props are provided.

When should I arrive for class?
Please arrive early. Doors are locked promptly at the start of class, and late entry is not permitted.

What Should I wear to class? 

We recommend wearing comfortable, breathable clothing that allows for a full range of movement. Pilates is typically done in bare feet or grip socks.

How hot are the hot classes? How warm are the warm classes?
Hot classes range from 90–105°F, depending on class size, using infrared heat and heated air.
Warm classes range from 75–85°F and are ideal for those easing into heated workouts.

How does the waitlist work?
Our waitlist operates on a first-come, first-served basis. When a spot opens, everyone on the waitlist receives a text notification to accept or decline the spot. The first person to respond secures the booking.
If you do not receive a confirmation text that you were moved off the waitlist, you are still on the waitlist.

What is your cancellation policy?
We require at least 10 hours’ notice to cancel a class.

Is there a penalty for late cancellations or no-shows?
Yes. Late cancellations (within 10 hours of class) incur a $5 fee, and no-shows incur a $10 fee. Exceptions are made only for legitimate emergencies and should not be relied upon for last-minute schedule changes.